Refund policy

Returns & Refunds

Coffee is a consumable, so returns work a little differently — but we're always fair about it.

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When we can help

If something's gone wrong, we've got you. We'll happily help if:

• You received the wrong item
• Your order arrived damaged
• There's a genuine quality issue

Just let us know within 5 days of receiving your order so we can sort it quickly.

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When we can't

• Change of mind
• Coffee that's "not my thing"
• Orders placed with incorrect shipping once they've been sent

We do our best to describe our coffees clearly so you know what you're getting before you hit "buy".

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Need a hand?

If something's not right, send us:

• Your order number
• A quick note about the issue
• Photos if anything arrived damaged

We're real people, and we'll sort it properly.